“Thank you Landmark, you’re always there to help when we need you most!”
“I sleep better at night knowing that I have LMIT supporting all of our IT needs. They are so attentive and timely, it’s as if we have own in-house IT department. They are not just one of our vendors—they are our partner.”
Every business, in business, likes new clients. Sure, there are very, very few exceptions, but almost all businesses like and need new clients. Why would you turn away a new client? In our business, here are the most common reasons (these can be applicable to any service business):
1. Prospective clients who have a ‘rush or emergency’ and need IT support NOW ! We have attempted to help a few clients in the past who had mission critical IT issues but this relationship has NEVER worked out. I think the reason is fundamental; how did this prospective client get in their current predicament?
2. Prospective clients who have frequently changed IT providers. (common sense here…)
3. Similar to #1 above, but different: prospective clients who use pressure tactics and/or have unrealistic expectations (the proverbial used car salesman; no point in getting into a ‘buyers remorse’ situation).
4. Prospective clients who claim to know IT; why would they need someone to help them?
5. Do not accept clients with issues outside your area of expertise.
6. Take with a grain of salt, prospective clients who use promises of future work to entice you to take their current work.